We all have those days when making it to class just isn’t going to happen. On those days, it’s important to keep our class cancellation policy in mind. Our class cancellation window and policies are similar to those that most studios have. In fairness to other clients waiting for (appointment) slots, a minimum of 24-hours notice is required for private sessions and 12 hours notice is required for group/reformer classes, in order to avoid a late cancellation charge.
- All classes have their cancellation policy. Group classes can be cancelled 2 hrs in advance and 3rio (Reformer) classes can be cancelled 4 hrs in advance either online or through Abbysan Mobile App.
- Members holding Group and Private Class Pass, If you do not show up to class and do not cancel in advance, your class will still be deducted from your account.
- All members holding Unlimited Membership, If do not show up to special 8ight and 3rio classes and do not cancel under cancellation policy in advance, you will be entitled to pay the full price for the class. This will automatically be charged to your credit card on file or your class booking system may be blocked, except in the event of an emergency. Up on payment we will unblock your account and allow you to book further classes.
- We offer ′one free no show′ every 6 months as a good will gesture.
Thank you for your understanding and cooperation.
We love our members, and we’re sure you love us, but sometimes you just need a break. Maybe you’ve planned a trip with family or a business trip or you just need some time alone. Putting your membership on hold is also a great option if you are nursing an injury or travelling out of Phuket. Because your account information will need to be changed, contact us via phone or email to pause your account.
Can my membership be placed on hold?
All Class Pass members may not put their accounts on hold at any time. In order to keep this amazing offer at a low and accessible cost, there are no holds or extensions on group class pass membership.
After your initial 3 months as an Abbysan’s Unlimited Member (unless otherwise stated) can put their membership on hold for a maximum 30 days per time and not exceeding 90 days per calendar year.
Membership hold requests will be processed within 3 days of receipt. Please email these requests to info@abbysan.com along with
- Appropriate proof and documentation like copy of travel tickets or visa stamp and share your fun photos with us.
- For Accidents, serious injuries, disability, hospitalisation, or death – Refund 25% of remaining membership from the date of notice or last attendance. Or Extension until full recovery. Or transferrable to another person.
- You can also request to hold your membership for your next cycle (this applies only to the monthly membership plans and once per year). Membership changes must be submitted through a phone call or email at least one day prior to your next cycle renewal.
How do I reactivate my account after I’ve been on hold?
You can remove your account hold at any time! Usually when you take the class during the membership hold, your membership becomes active automatically. Alternatively, please email your request to info@abbysan.com
Need to restart your plan early? Just contact us again and we’ll welcome you with open arms (and ears)!
Abbysan Yoga & Wellness Centre Co., LTD reserves all the rights to change the Membership On Hold Policy without prior notice and in some special cases.
Online Booking:
- Class bookings are available for guests and members, Upon booking you may pay for the class online or select the option to pay later in the studio. We do not accept the credit cards for the payment below 1000/-THB.
- All scheduled Classes can be booked online through Abbysan Mobile App or Website.
- Booking for all group and special 8ight classes are open 30 days in advance.
- Booking for 3rio classes (specially on Reformer) are open 48 hour prior to the class.
- You must book the class yourself on a first come, first booked basis, there is no automatic booking.
Waiting List:
- If a class is full you can opt to join the waiting list.
- If an attendee cancels their booking the first person on the waiting list will be notified by text/email if a space becomes available.
- All classes have their cancellation policy. Group classes can be cancelled 2 hrs in advance and 3rio (Reformer) classes can be cancelled 4 hrs in advance either online or through Abbysan Mobile App.
- Members holding Group and Private Class Pass, If you do not show up to class and do not cancel in advance, your class will still be deducted from your account.
- All members holding Unlimited Membership, If do not show up to special 8ight and 3rio classes and do not cancel under cancellation policy in advance, you will be entitled to pay the full price for the class. This will automatically be charged to your credit card on file or your class booking system may be blocked, except in the event of an emergency. Up on payment we will unblock your account and allow you to book further classes.
- We offer ′one free no show′ every 6 months as a good will gesture.
Thank you for your understanding and cooperation.
