We all have those days when making it to class just isn’t going to happen. On those days, it’s important to keep our class cancellation policy in mind. Our class cancellation window and policies are similar to those that most studios have. In fairness to other clients waiting for (appointment) slots, a minimum of 24-hours notice is required for private sessions and 6 hours notice is required for group/reformer classes, in order to avoid a late cancellation charge.
- Members can cancel their sign-ups for all scheduled classes 8 hours in advance either online or through Abbysan Pro mobile app to prevent late cancel or no show charges.
- Non-Members should cancel the sign-ups for all scheduled classes and private appointments 48 hours in advance for the full refund.
- Private appointment can be canceled 24 hours in advance. Or Reschedule (same day) 12 hours in advance.
- All members holding Unlimited Membership, If do not show up to special 8ight and 3rio classes and do not cancel under cancellation policy in advance, you will be entitled to pay the full price for the class. This will automatically be charged to your credit card on file or your class booking system may be blocked, except in the event of an emergency. Up on payment we will unblock your account and allow you to book further classes.
- We offer ′one free no show′ every 6 months as a good will gesture.
Thank you for your understanding and cooperation.
We love our members, and we’re sure you love us, but sometimes you just need a break. Maybe you’ve planned a trip with family or a business trip or you just need some time alone. Putting your membership on hold is also a great option if you are nursing an injury or travelling out of Phuket. Because your account information will need to be changed, contact us via phone or email to pause your account.
Can my membership be placed on hold?
All Class Pass members may not put their accounts on hold at any time. In order to keep this amazing offer at a low and accessible cost, there are no holds or extensions on group class pass membership.
After your initial 3 months as an Abbysan’s Unlimited Member (unless otherwise stated) can put their membership on hold for a maximum 30 days per time and not exceeding 90 days per calendar year.
Membership hold requests will be processed within 3 days of receipt. Please email these requests to info@abbysan.com along with
- Appropriate proof and documentation like copy of travel tickets or visa stamp and share your fun photos with us.
- For Accidents, serious injuries, disability, hospitalisation, or death – Refund 25% of remaining membership from the date of notice or last attendance. Or Extension until full recovery. Or transferrable to another person.
- You can also request to hold your membership for your next cycle (this applies only to the monthly membership plans and once per year). Membership changes must be submitted through a phone call or email at least one day prior to your next cycle renewal.
How do I reactivate my account after I’ve been on hold?
You can remove your account hold at any time! Usually when you take the class during the membership hold, your membership becomes active automatically. Alternatively, please email your request to info@abbysan.com
Need to restart your plan early? Just contact us again and we’ll welcome you with open arms (and ears)!
Abbysan Yoga & Wellness Centre Co., LTD reserves all the rights to change the Membership On Hold Policy without prior notice and in some special cases.
Online Booking:
All members may book any and all classes in advance. If you find the spots are not available for your desired class, be sure to add your self to the waiting list. As soon as some one cancels, you will automatically be added to the class and should receive a confirmation email.
Non Members will also be able to book the class through our booking app or website. Currently online payments options are not available. Please contact us and we can help you book.
Please be sure to check your spam folder as some emails may end up there. Search for info@abbysan.com and move it to the INBOX. This way you will always receive emails from us.
As always we are very happy to remind you for your Private appointments by WhatsApp, Line or Facebook messenger. IF you like to OPT-IN for SMS alerts please come and talk to us in person as there may be a small fee involved.
You can download our app available on both IOS and Android platform – “Abbysan Pro”.
You must book the class yourself on a first come, first booked basis, there is no automatic booking.
Thank you for your understanding and cooperation.
Attendees should understand that there will be appearance, any photos and videos taken at the Abbysan Yoga & Wellness Centre Co., Ltd. Phuket, may be used for the production of current and all subsequent future related editorial and promotion materials for Abbysan Yoga & Wellness Centre Co., Ltd.
Class, Events and Teacher training attendees must understand that there may be invasion of privacy, defamation or nay other cause arising out of production, distribution, broadcast or exhibition of the classes and events and that all resulting intellectual property is the sole property of Abbysan Yoga & Wellness Centre Co., Ltd.
